Returns

This policy does not affect your statutory rights.

We have provided a 30 day returns policy for your convenience.

The returned product must be unused and in the same condition as you received it.

Procedure

Contact us by email prior to returning a product, stating the reason for the return

Provide proof of purchase, ie Paypal transaction ID

Return Address

Hendry Pens
25 Pasture Avenue
Oakworth
KEIGHLEY
BD22 7QF
United Kingdom

You are responsible for ensuring the safe delivery of the product to us and the cost of postage and packaging.

Exclusions

Any product customised to your requirements.

Refunds

We will provide you with a refund of the price of any product returned in accordance with the returns policy.

We will usually refund your payment using the same method originally used by you to pay for the product.

We will process the refund within 14 days of receiving the returned product.

Invalid returns

Where you return a product in contravention of this policy

We will not refund or exchange the product


We may retain the product until you pay us such an additional amount as we may charge for redelivery of the returned product and if we do not receive payment within 14 days of issuing a request for payment we may dispose of the returned product at our sole discretion without any liability to you.
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