Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hendry Pens’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Hendry Pens’ or ‘us’ or ‘we’ refers to the owner of the website whose address is Hendry Pens, 25 Pasture Avenue, Oakworth, KEIGHLEY, BD22 7QF, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

Orders

Delivery of Orders

We will do our best to DESPATCH your order within 1 working day of receipt, except custom orders which take longer to make. Deliveries to England, Wales and Scotland (excluding Highlands and Islands) should be made within 48 hours of despatch (but this cannot be guaranteed). In the event of a delay or a missing parcel, a re-despatch cannot be made until 14 days after the date of despatch. If you have not received your order or notification of a delay within 7 days of placing the order, please contact us for information.

Back Orders

Being dependent on numerous suppliers and due to the specialised nature of some items, it is inevitable that there will sometimes be items out of stock. Items will be cancelled or substituted with nearest alternative if not available from stock at time order. We will contact you to agree any alterations where necessary.

Returns of damaged/faulty goods

All orders are carefully checked before despatch, but should an error occur or the goods be found to be faulty/damaged or not fully to your satisfaction and you wish to return them to us please contact us first. We will advise how we wish the goods to be returned and issue a return reference. Please keep the original packaging and the invoice/slip which accompanies the goods as we may need these returning as well. We reserve the right not to refund postage costs if these procedures are not followed. Notification must be made within 7 days of receipt of order otherwise claims may not be entertained.

The use of this website is subject to the following terms of use:

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